1. 100% Digital Delivery Model

We do not manufacture, package, or dispatch physical discs, USB drives, or paper license certificates. All fulfillment is executed exclusively through high-speed encrypted electronic transmission. Consequently, no physical courier services (e.g., BlueDart, FedEx, India Post) are involved in the fulfillment pipeline.

2. Delivery Timeline (Instant Fulfillment)

We recognize that animators and animation studios operate on rigorous production deadlines. Therefore, our licensing architecture operates on a real-time, zero-latency automated pipeline:

• Immediate Delivery: Within 0 to 60 seconds of payment authorization by our payment gateway (Razorpay), your cryptographic license key and direct software download links are provisioned.
• Maximum Latency Window: In rare cases involving high server congestion or third-party bank clearing verifications, delivery may take up to 15 minutes. If you have not received your fulfillment details within this timeframe, please refer to Section 6.

3. Multi-Channel Electronic Delivery

Upon transaction completion, your digital assets are dispatched through two synchronized channels:

• Checkout Confirmation Screen: The browser immediately displays your generated License Key, invoice receipt, and installer download buttons on the Order Received screen.
• Verified Billing Email: An automated dispatch email is transmitted to your registered billing email address containing complete license metadata, activation guidelines, and setup instructions.

4. License Key Generation Protocols

Each license key is generated on demand via cryptographic pseudo-random number algorithms and bound to your specific tier specifications:

• Solo Creator Tier: Configured for concurrent authorization across 2 devices (e.g., Desktop + Laptop).
• Studio Tier: Configured for concurrent authorization across 4 devices.
• Production House Tier: Configured for concurrent authorization across 8 devices.

5. Zero Shipping Fees & Global Access

Because all products are delivered electronically over secure HTTPS transport protocols, there are zero shipping, freight, handling, or packaging charges applicable to any transaction on toonyug.com.

Our digital delivery infrastructure is accessible globally to creators worldwide, 24 hours a day, 7 days a week, 365 days a year.

6. Troubleshooting Electronic Delivery Delays

If your order payment has been deducted but your license email has not arrived within 5 minutes, follow these verification steps:

• Ensure the email address entered during checkout was free of typographical errors.
• Whitelist our official dispatch domain by adding support-yug@toonyug.com to your approved sender list.
• Verify bank authorization status: Ensure your payment was not flagged as "Pending" or held for manual risk review by your banking institution.

7. Customer Account & License Vault Access

In addition to email delivery, registered customers can retrieve their software licenses anytime by logging into the customer dashboard:

Navigate to toonyug.com/my-account/ > Orders or License Keys. All historical keys, seat activation limits, renewal dates, and latest extension version download repositories (.zxp) remain perpetually accessible.

8. Lost Key Retrieval & Free Re-issuance

If you accidentally delete your fulfillment email or experience local computer storage failure, Toonyug provides free electronic key re-issuance.

Simply email our support team from your registered billing email address quoting your Order Number or Razorpay Payment ID, and our automated systems will regenerate and re-transmit your credentials at zero surcharge.

9. Security Screening & Anti-Fraud Holds

To maintain platform integrity and protect legitimate cardholders, Razorpay or our internal risk algorithms may occasionally flag anomalous, high-risk, or proxy-routed orders for manual authorization.

In such rare circumstances, digital license delivery may be held for a maximum of 2 to 4 business hours while our security officers verify transaction legitimacy. Once cleared, keys are dispatched immediately.

10. Delivery Assistance & Support Desk

If you require immediate assistance regarding license delivery, installer downloads, or receipt retrieval, please contact our fulfillment team: