Privacy Policy

Effective Date: January 1, 2025

Last Updated: March 16, 2025

1. Introduction

At ToonYug, we recognize the paramount importance of safeguarding your personal information and are unwaveringly committed to protecting your privacy. As a premier platform for creating, purchasing, and selling animated characters, we adhere to the highest standards of data protection, aligning with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (upon full enforcement), the General Data Protection Regulation (GDPR) for international users, and the California Consumer Privacy Act (CCPA) where applicable. This comprehensive Privacy Policy elucidates how we collect, process, utilize, and disclose your data when you engage with our website (toonyug.com) and utilize our services. By accessing our platform, you acknowledge and consent to the practices outlined herein. We encourage you to review this Policy regularly to stay informed of our dedication to your privacy.

2. Information We Collect

ToonYug gathers various categories of data to deliver a seamless and secure experience. Our data collection practices are designed with transparency and compliance in mind:

  • 2.1 Personal Information When you register an account, make a purchase, or interact with our services, we may collect:
    • Full name, email address, phone number, billing address, and payment details (e.g., credit/debit card information or UPI transaction IDs).
    • Demographic data (optional, if provided) to enhance personalized offerings.
    • All data is collected with your explicit consent and processed in accordance with applicable privacy laws.
  • 2.2 Character Data We collect data related to characters you create or sell on our platform, including:
    • Character attributes (e.g., design traits, animation styles).
    • Descriptions, images, videos, and associated metadata (e.g., creation timestamps, file hashes).
    • Transactional data linked to character sales or purchases. This data is essential for facilitating marketplace functionality and is stored securely.
  • 2.3 Usage Information To optimize our platform, we may collect:
    • IP addresses, browser types, device identifiers, and operating systems.
    • Pages visited, session duration, click patterns, and timestamps of interactions.
    • Analytics derived from cookies and tracking technologies (with opt-in consent where required). This data helps us enhance user experience and ensure platform integrity.

3. How We Use Your Information

ToonYug leverages your data responsibly and exclusively for legitimate purposes, ensuring compliance with data minimization and purpose limitation principles:

  • 3.1 Service Provision
    • We use personal information to create and manage your account, process transactions (e.g., payments via UPI, cards), and provide dedicated customer support.
    • Your data enables us to deliver tailored services, including order fulfillment and dispute resolution.
  • 3.2 Character Data Management
    • Character data is utilized to enable the buying and selling of assets on our platform, including listing creation, transaction facilitation, and dispute mediation.
    • We ensure data accuracy and availability for your business operations while protecting intellectual property rights.
  • 3.3 Service Enhancement
    • Usage data is analyzed to refine website functionality, optimize user interfaces, and develop innovative features (e.g., AI-driven design tools).
    • Insights are aggregated anonymously to improve performance without compromising individual privacy.
  • 3.4 Communication and Marketing
    • We may contact you directly or through partners for customer service, updates, or promotional offers (with your consent).
    • Email notifications (e.g., transaction confirmations) are sent, with an option to unsubscribe from marketing communications.
  • 3.5 Fraud Prevention and Security
    • Data is monitored to detect and prevent fraudulent activities, ensure platform safety, and comply with legal obligations under the IT Act, 2000.

4. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California residents are endowed with robust privacy rights. As a globally accessible platform, ToonYug honors these rights for all users where applicable:

  • Right to Know: Request disclosure of the categories and specific pieces of personal data we have collected about you.
  • Right to Deletion: Request the deletion of your personal data, subject to certain legal or operational exceptions.
  • Right to Opt-Out: Request that we do not sell your personal data to third parties (ToonYug does not engage in data sales).
  • Response Time: We aim to respond to your request within 30 days, extendable to 60 days if complex, with prior notification.
  • How to Exercise: Contact us at the details below to exercise these rights. We will verify your identity before processing.

5. GDPR Data Protection Rights

ToonYug is committed to upholding the data protection rights of users worldwide, particularly under the General Data Protection Regulation (GDPR) for European Economic Area (EEA) residents:

  • Right to Access: Request copies of your personal data (a reasonable fee may apply for excessive requests).
  • Right to Rectification: Request correction of inaccurate data or completion of incomplete information.
  • Right to Erasure: Request deletion of your data under specific conditions (e.g., data no longer necessary).
  • Right to Restrict Processing: Limit how we process your data under certain circumstances.
  • Right to Object: Object to data processing for marketing or other purposes where legally permitted.
  • Right to Data Portability: Request transfer of your data to another entity or directly to you in a structured format.
  • Response Time: We will respond within 30 days, extendable to 60 days if complex, with notification.
  • How to Exercise: Reach out to us using the contact details provided below.

6. Data Security

ToonYug employs cutting-edge security measures to protect your personal and character data against unauthorized access, disclosure, alteration, or destruction:

  • Technical Safeguards: Encryption (AES-256) for data at rest and in transit, secure payment gateways (PCI-DSS compliant), and regular security audits.
  • Organizational Measures: Access controls, employee training, and incident response protocols aligned with ISO 27001 standards.
  • Limitations: While we strive for maximum security, no system is entirely immune to risks. In case of a breach, we will notify affected users and authorities as required by the Digital Personal Data Protection Act, 2023.

7. Your Rights and Control

Empowering you with control over your data is our priority:

  • 7.1 Access, Update, and Deletion
    • Manage your account settings to view, update, or delete your personal information.
    • For complex requests (e.g., bulk data deletion), contact us, and we will process within 30 days, subject to legal retention requirements.
  • 7.2 Opt-Out Options
    • Unsubscribe from promotional emails by clicking the “Unsubscribe” link in each email or contacting us directly. Transactional emails (e.g., order confirmations) are mandatory.
  • 7.3 Data Portability
    • Request a copy of your data in a machine-readable format (e.g., JSON) for transfer, where technically feasible.

8. Children’s Information

Protecting young users is a core aspect of our mission. We adhere to the Children’s Online Privacy Protection Act (COPPA) and similar regulations:

  • ToonYug does not knowingly collect Personally Identifiable Information (PII) from children under 13 years of age.
  • If you believe your child has provided such data, please contact us immediately at the details below. We will promptly investigate and remove the information from our records, ensuring compliance with legal standards.

We encourage parents and guardians to actively monitor and guide their children’s online activities on our platform.

9. Information Sharing and Disclosure

ToonYug is resolute in maintaining data confidentiality and does not sell, trade, or rent your information to third parties for unrelated purposes:

  • Service Providers: Trusted partners (e.g., payment processors, cloud hosting) assist in operations, bound by strict data protection agreements.
  • Legal Compliance: Data may be disclosed to regulatory authorities or law enforcement under the IT Act, 2000 or court orders.
  • Business Transactions: In mergers or acquisitions, data may be transferred to successors with prior notification.
  • Security Exceptions: To protect ToonYug’s rights or user safety, data may be shared in response to legal claims or threats.

All disclosures are minimized and conducted with appropriate safeguards.

10. Data Retention

We retain your data only for the duration necessary to fulfill legal, contractual, and business purposes, in line with the Limitation Act, 1963:

  • Personal data: Up to 7 years post-transaction for tax compliance.
  • Character data: Up to 5 years or as required for dispute resolution.
  • Usage data: Up to 6 months for analytics, unless longer retention is mandated. Upon expiration, data is securely deleted or anonymized using certified methods.

11. Changes to This Policy

ToonYug reserves the right to update this Privacy Policy to reflect evolving legal requirements, technological advancements, or business practices. Any revisions will be posted on this page with an updated “Last Updated” date, and significant changes will be communicated via email or website notifications. Your continued use of our services post-update signifies acceptance of the revised Policy.

12. Contact Us

Your trust is our foundation, and we are here to address any queries or concerns with professionalism and care. Please reach out to us at:

  • Company: ToonYug
  • Address: Toonyug, Bharat, New Delhi – 110044, Badarpur Border, India
  • Email: support-yug@toonyug.com
  • Phone: +91 93184 00529
  • Support Hours: 24/7

Our dedicated team is committed to responding within 48 hours, ensuring compliance with the Consumer Protection Act, 2019, and upholding the highest privacy standards.

13. Commitment to Trust

At ToonYug, your privacy is not just a policy—it’s our promise. This document reflects our steadfast dedication to ethical data practices, robust security, and an empowering user experience. We invite you to engage with us confidently, knowing your information is protected with the utmost integrity.

Revision Date: March 16, 2025, Published by: ToonYug, Registered Office: Badarpur Border, New Delhi – 110044, India